FAQs
We get a lot of really interesting questions, and we love chatting to you but to save you time we have put together a list of our most frequently asked questions. Please contact us if you have anything to ask!
What ages are they suitable for?
- Climbing Triangle and Ramps: 6 months - 5 years+
- Stairs / Boat : 6 months - 5 years+
- Tot Bots: 6 months - 65 years (seriously!)
- Cube Chair: 6 months - 5 years+
How hard is it to put together? What tools do I need?
- The instructions for the Climbing Triangle are here (coming soon)
- The instructions for the Rocking Boat / Steps are here (coming soon)
Does the timber need to be treated?
The timber doesn't need treating. It should be kept dry and protected from the elements, but can be used inside and outside.
We don't lacquer or varnish our equipment or furniture because we have customers who have very specific requirements for their items and what they will use around their children. Often these types of products aren't safe for mouthing babies either.
However, if you would like to treat yours we can highly recommend Gilly's Australia Waxes & Oils range.
Why Gilly's? Well, they provide a wonderful food-safe range (which means its great for mouthing babes) and they are an Australian made & owned business. A perfect match for MOOV baby.
We also don’t recommend sealing it with anything that alters the feel of the timber too much (lacquer or varnish). The point of these beautiful pieces is for children to have the grip and feel of natural timber. An oil or wax would be our recommendation.
You can purchase Gilly's FoodSafe Wax from Scoop or directly from Gilly's Australia.
Hardware stores can also provide good advice if you would like something more hardwearing, noting that some products contain ingredients that might not be suitable for children.
If you want any further advice on caring for your products please see our FAQs or contact us.
How much is shipping?
Shipping is additional.
Due to the size and weight of the equipment it costs a bit more than your average t-shirt to send! But we can guarantee this will last A LOT longer!
- Small item (up to 5kgs) i.e. Tot Bot: $10 SGD
- Large item (6-10kgs) i.e. Large Triangle: $12 SGD
- Multiple items large (11-15kgs) $15 SGD
- Multiple Items (16-25kgs) i.e. Multiple items: $22 SGD
- Collections (25kg and up): $30 SGD
How long does it take to receive the order?
Once your order you will receive a service SMS to inform you of the delivery schedule with our service number to call for rescheduling in case no one is home.
Deliveries will take place Monday through Friday between 9:00am - 5:00pm. We are not able to provide a specific time for the delivery of your order.
Please note: Our packages are oversized and bulky.
If you have specific delivery instructions (i.e. for our couriers to leave at the front door upon delivery if no one is home) please let us know in the Notes section at checkout. We will do our best to accommodate.
Do you have sales or discounts?
What happens if I need to return the good or exchange it?